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How We Handle Your Privacy at meranti 4d

When you open an account with us, your personal information is protected by clear policies built around Indonesia's data regulations.

Transparent data collectionAccount security firstYour privacy rights explained
Explore the Lobby Read FAQ
meranti 4d How We Handle Your Privacy at meranti 4d
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Open the chat widget in your account lobby to ask about data collection, retention or your privacy rights. Our team responds during business hours and can escalate your request to our data protection officer if needed.
Email Privacy Requests Send detailed questions about your personal data, right-to-access requests or data deletion to our privacy team. Email responses typically arrive within 5 business days with full documentation of how we store your information.
Account Settings Visit your profile settings in the meranti 4d lobby to review the personal data we hold, update your contact details or download a copy of your account information anytime.
SECURITY & TRANSPARENCY

How We Protect and Use Your Information

Data Encryption

All communication between your device and our servers is encrypted using industry-standard protocols. When you enter payment details for DANA, OVO, GoPay or QRIS transactions, that information is never stored on our systems — it flows directly to payment processors.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences and track which pages help you navigate the lobby. You can manage cookie settings in your browser; disabling them may affect your account experience but won't block access.

Account Verification

When you first deposit or request a withdrawal, we verify your identity using the details you provided during signup. This prevents fraud and ensures your funds reach the correct account. Verification typically takes minutes and you'll see the status in your transaction history.

Data Retention

We keep your account data as long as your membership is active. After you close your account, we retain records for the period required by law; depends on local law in your region. You can request deletion of specific personal data where local law permits.

Third-Party Sharing

We share your data only with payment processors, fraud prevention services and, where required by law, regulatory authorities. We never sell your information to marketers. Any third party handling your data must meet the same security standards we maintain.

Your Access Rights

You have the right to request a copy of all personal data we hold, ask us to correct inaccuracies or request deletion where local law permits. Contact our support team with your request and we'll provide documented access within 10 business days.

Your Privacy Questions Answered

We collect your full name, email address, phone number, date of birth and country of residence. During your first deposit, we verify your identity using this information and request confirmation of your payment method — DANA, OVO, GoPay or QRIS. This verification happens once and helps us prevent fraud while keeping your account secure.

Once verified, your data is used to process withdrawals, send account notifications and detect suspicious activity. We track your game history to personalise your lobby view and improve our game recommendations. Your payment method is never stored; each transaction connects directly to your payment processor without our systems holding card or wallet details.

Yes, you can request account closure from your settings or by contacting support. Once closed, your personal data is retained only for the duration required by local law — depends on local law in your region. You may request deletion of specific data; we'll confirm what can be removed within 10 business days and what must be kept for compliance.

We retain active account data for the duration of your membership. After closure, transaction records and game history are kept for the period required by law in Indonesia and your location. This protects both your account and ensures we can help resolve disputes. You can download your history anytime while your account is active.

No. We do not sell or lease your personal information to marketers, data brokers or any third party for their own use. Your data is shared only with payment processors, fraud prevention services and, where required by law, regulatory authorities. All third parties sign agreements binding them to the same privacy standards we maintain.

Every marketing email we send includes an unsubscribe link at the bottom. Click it or contact our support team to remove yourself from promotional communications. You'll still receive account notifications — password resets, withdrawal confirmations, security alerts — because these are essential to account safety, not marketing.

If you believe your data has been misused or you've spotted a security issue, email our support team immediately with details. Mark your message as a privacy concern so it reaches our data protection officer. We investigate all reports within 48 hours and will notify you of the outcome and any steps we're taking to resolve it.

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